Returns & Exchanges
At Thomson Carter, we want you to be completely satisfied with your luxury beauty purchase. If you are not entirely happy, we offer a 30-day return policy for unopened and unused products in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare Your Package
Securely pack the items in their original luxury boxing to ensure they are protected during transit back to our boutique.
Ship the Items
Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing